We are looking for people who enjoy supporting others and can help our clients by responding to them in a timely manner while providing high-quality service with a pleasant and professional attitude.
If you enjoy interacting with people, have great communication and technology-related skills, and are interested in joining a rapidly growing organization, then this is the position to apply for!
Support the Customer Success team in managing and maintaining our client base.
Actively respond to incoming calls and tickets for queries related to pre-sales, onboarding, support, and client retention.
Identify & discuss opportunities for process/product/client health improvement with the rest of the CSM team.
Provide general support to our clients.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their systems are fully functional after troubleshooting.
Maintain jovial relationships with clients.
Proven work experience as a Support Engineer/Executive.
Ability to diagnose and troubleshoot basic technical issues.
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
BS degree in Information Technology, Computer Science, or relevant field would be preferred.
This position requires you to mostly work from home and involves working in the night shift only.