Customer Success Executive

  • Lahore, Punjab, Pakistan
  • Full-time
  • Product Management

We are looking for people who enjoy supporting others and can help our clients by responding to them in a timely manner while providing high-quality service with a pleasant and professional attitude.

If you enjoy interacting with people, have great communication and technology-related skills, and are interested in joining a rapidly growing organization, then this is the position to apply for!

 Key Responsibilities:

  • Support the Customer Success team in managing and maintaining our client base.

  • Actively respond to incoming calls and tickets for queries related to pre-sales, onboarding, support, and client retention.

  • Identify & discuss opportunities for process/product/client health improvement with the rest of the CSM team.

  • Provide general support to our clients.

  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

  • Provide prompt and accurate feedback to customers.

  • Ensure all issues are properly logged.

  • Prioritize and manage several open issues at one time.

  • Follow up with clients to ensure their systems are fully functional after troubleshooting.

  • Maintain jovial relationships with clients.

Requirements:

  • Proven work experience as a Support Engineer/Executive.

  • Ability to diagnose and troubleshoot basic technical issues.

  • Excellent problem-solving and communication skills.

  • Ability to provide step-by-step technical help, both written and verbal.

  • BS degree in Information Technology, Computer Science, or relevant field would be preferred.

Work Hours:

This position requires you to mostly work from home and involves working in the night shift only.

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