Customer Success Manager

  • Lahore, Punjab, Pakistan
  • Product Management

Who we're looking for?
Individuals with excellent analytical and communication skills, both written and verbal. The individual must also be passionate about technology and emerging trends in businesses.

What's the work like?
We build cutting edge Cloud based solutions which are used by over 15000 companies around the world, predominantly in the US, Australia and Canada. We reach out to them regularly via emails, calls, support guides, blogs, newsletters and support forums. You will be expected to work US hours in a rotation although can work the late hours from home. Our primary goal is to maximize the value we provide and back it up with stellar customer support. Our belief is that a value driven strategy is required for long term growth rather than being solely revenue driven.


You are going to play a central role in this exciting and evolving space by being:

  • Quick to understand customer requirements, identify our product's value for them and then ensure optimal usage of our product

  • Fanatical about customer success and delivering long-term value to the customer

  • Excited about driving and tracking a consistent engagement process with all customers

  • Excellent verbal and written communication skills

  • Passionate about technology and using it as a game changer for businesses

 

There is no ceiling on salary for the positions, the only criteria being that your abilities must define it rather than experience years or the receding hairline or the past package or the growing waistline etc

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